The Scottish Canoe Association (SCA) excels in all of the activities covered by a Sports Governing Body. Details of our recent achievements can be found in the SCA Annual Report 2019-2020 . We pride ourselves on being well run and extremely innovative. We do all this through effective teamwork between our volunteers, staff, board, providers and clubs and through efficient use of technology and systems. In addition, we are actively developing strategic partnerships to extend the reach and impact of our work in order to change lives through paddlesport.

The new role of Operations Officer , based in Grandtully, will be at the heart of our organisation, often being the primary point of contact for members, customers and visitors to our campsite. 

We seek an extremely capable individual to take on this new role. You will be an enthusiastic person who can efficiently deliver many projects and tasks concurrently, with precision. You will be able to communicate, support and negotiate effectively with a wide variety of customers, members, and partners.

Key Functions:

• To provide excellent front line customer service to everyone that interacts with the Scottish Canoe Association 
• To support SCA staff and members to improve digital dexterity
• To work flexibly and collaboratively in a small distributed team environment, supporting each other with tasks such as event management, communication, system support etc.
• To work accurately, consistently and to agreed timescales across all areas of work 

As Operations Officer, you will be responsible for handling telephone calls, emails, and in-person visitors to handle membership, event and campsite bookings. You will also support the organisation of events held across Scotland. 

Strong communications skills, flexibility and attention to detail are key to working with members, volunteers, the public and external providers.

Together with other staff and volunteers you will help us grow the sport and our membership. The successful candidate will be extremely capable and time-efficient in IT, particularly in the use of online databases, booking and entry systems and websites. You will be able to demonstrate that you can manage your own work schedule and meet deadlines. Excellent influencing and communication skills and a focus on customer service and attention to detail are also essential in this role.

Annual salary for this post is up to  £24k depending on experience. 

This is a full time role based at the SCA Office at Grandtully Campsite.

SCA is committed to selecting staff solely on the basis of their ability to do the job for which they are being recruited, and welcomes applications from all sectors of the community. Applications are especially welcome from individuals within groups currently under-represented within the SCA staff, such as women, disabled people and those from black and minority ethnic communities.

For an informal discussion about this role please contact Claire Fergusson, Operations Manager on claire.fergusson@canoescotland.org or 01887 292 041.

Further information and online application

Operations Officer Job Description
Operations Officer Person Specification

Operations Officer application form is now closed for submissions
Operations Officer equality monitoring form

The application form is a Google Form and so can only be completed in full. If you'd like to prepare your answers and then copy and paste them in, please see the list of questions in the document below.

Operations Officer application form questions

Key dates

• Applications closed at noon on Monday 11th January 2021
• First interviews (15mins) will be held online on 14th and 15th January
• Second interviews will be held online on 18th and 19th January
• Candidates invited for an first interview will be notified by noon on 13th January